🌍 Global Shipping & Delivery
How long will my order take to arrive? To ensure your tools reach you in perfect condition, global shipping typically takes 5–10 business days at least. This timeframe allows for international logistics, customs processing, and secure tracked delivery to your door.
Do you ship to my country? Yes! We currently ship to over 40 countries, including the UK, USA, Australia, and Europe. We are a truly global pack and are constantly expanding our reach.
How can I track my package? As soon as your order is dispatched, you will receive a tracking number via email. You can use this to follow your package’s journey from our warehouse to your doorstep.
Will I have to pay customs fees? While we aim to ship in a way that minimizes extra costs, international orders may be subject to local import duties or customs fees depending on your country’s regulations.
🛍️ Products & Orders
Are your grooming tools safe for all breeds? Every Purry & Waggy product is vet-reviewed and tested. Whether you have a long-haired cat or a short-haired dog, our tools are designed for safety, comfort, and professional results.
What is your return policy? We offer a 30-day “Happy Tail” guarantee. If you or your pet aren’t 100% satisfied with your purchase, contact our support team for a hassle-free return.
Can I change or cancel my order? We move fast to get your order on its way! If you need to make a change, please contact us within 2 hours of placing your order.
📖 Blog & Community
Where can I find more grooming tips? Check out our Blog for deep-dives into pet health, or follow our TikTok and YouTube channels for daily 60-second grooming hacks and “behind-the-pack” updates.
Can I suggest a topic for a blog post? We love hearing from our community! Use our Contact Page and select “Article Suggestion” to let us know what you’d like to learn next.
Still have questions?
If our FAQ didn’t sniff out the answer you needed, our support team is standing by.