Welcome to Purry & Waggy! We are proud to be a truly global pet brand. To make sure our premium grooming tools get to your doorstep as smoothly as possible, we don’t just ship from one single warehouse.
Instead, we work with a trusted network of premium fulfillment partners in over 50 countries across all continents! When you place an order, our system automatically ships your package from the closest hub where your item is currently in stock.
💰 What does shipping cost?
It’s 100% FREE! We love our global pet community, so we cover the cost of tracked shipping for you. The price you see on the product page ($19.95) is exactly what you will pay at checkout. No hidden fees, no surprise costs.
📍 Where We Ship & Delivery Times
Because we coordinate across a global network to ensure you get authentic, hand-inspected gear in a custom-branded box, our standard worldwide delivery timeframe is 5 to 10 business days minimum.
Here is what to expect based on your specific region:
- 🇬🇧 United Kingdom: 3 to 9 Business Days (Priority Routing)
- 🇺🇸 United States & 🇨🇦 Canada: 5 to 10 Business Days
- 🇪🇺 Europe (Germany, France, Italy, Spain, Netherlands, etc.): 5 to 10 Business Days
- 🇦🇺 Australia & 🇳🇿 New Zealand: 7 to 10 Business Days
- 🇦🇪 Middle East (UAE, Saudi Arabia, Qatar, etc.): 7 to 10 Business Days
- 🌎 Rest of the World: 7 to 12 Business Days (We ship to over 50+ countries across Asia, South America, and Africa!)
Please allow 24–48 hours for our team to pack your order and hand it over to our priority courier partners.
📦 Can I track my package?
Yes, absolutely! Every single order is sent with fully tracked shipping.
As soon as your package leaves our closest partner hub, we will email you an official tracking number. You can use this link to watch your custom Purry & Waggy box travel all the way to your front door.
⚠️ A Quick Note on Customs
Because we ship internationally across dozens of regional borders, your package has to clear local customs to enter your country. While our logistics network handles everything we can to make this seamless, any local regional import duties or customs fees are the responsibility of the customer based on your local laws.
Need Help Tracking an Order?
If your package is taking a little longer than expected, or if you want to double-check shipping availability for a specific remote area, our human support team is always standing by!
Head over to our Contact Us page, select “Order Status & Tracking” from the dropdown menu, and we will update you on your package’s location right away!