At Purry & Waggy, we want you and your pet to love your new grooming gear! We take immense pride in our quality control, ensuring every authentic tool arrives beautifully packed in its custom-branded box.
If things don’t work out quite as expected, we are here to make it right with our 30-Day Satisfaction Guarantee.
⏱️ 30-Day Return Window
You have 30 days from the date your package is delivered to request a return or exchange. To be eligible for a full refund, the item must be in the same condition that you received it—unused, free of pet hair, and in its original, custom Purry & Waggy packaging.
❌ Damaged, Defective, or Wrong Items
We stand firmly behind our global partner network’s quality. If your self-cleaning brush arrives damaged, defective, or if you received the wrong color (such as receiving Green instead of Purple), we will replace it completely free of charge!
- What to do: Take a quick photo or video of the issue and send it to our team via the Contact Us page within 7 days of delivery. Select “Order Status & Tracking” as your reason for contact, and we will dispatch a brand-new replacement to you immediately.
📦 How to Return an Item
If you simply changed your mind and wish to return your item for a refund, please follow these steps:
- Contact our support team via our Contact Us page to request a return authorization and the correct return shipping address for your region.
- Pack the unused item securely in its original branded box.
- Ship the package back to our designated return center using a tracked shipping method. (Please note: Customers are responsible for paying their own return shipping costs).
Once our team receives and inspects your returned item, we will automatically process your refund back to your original payment method (Credit Card or PayPal) within 3–5 business days.
🚫 Cancellation Policy
Because our decentralized system processes and routes orders to our global hubs instantly to maintain our fast 3 to 9-day UK delivery window, we cannot cancel or modify an order once it has been placed. If you no longer want the item, please wait for it to arrive and then initiate a standard return.